Spotlight: Meet Our Customer Experience Team
“Our main priority when we come into work is helping others succeed.”
Our success is your success. That’s why today we wanted to take a moment and shine a light on one of our champion services that help entrepreneurs, experts, and influencers excel in their online business: our customer experience team.
What Is Our Customer Experience?
Our Kajabi Customer Experience is like having your own personal support team that helps you through every step of your journey, giving the guidance you need so you can give your customers the best experience possible with your online business.
With over 20,000+ (and counting) Kajabi customers, our customer experience team helps tear away any and all business blockages you may face and give you a clear direction to success without the frustration that normally comes with starting an online business. Our goal is to make your online business easier to run.
Helping Our Kajabi Customers Succeed
“We become a partner in our customers’ online business,” says Jared Loman, Director of Customer Success. “We strategize with our customers, see what their needs are and how to best use our Kajabi product to fulfill their goals.”
Starting and running an online business can be scary. You’re saying to the world that you can help with what they’re struggling with and therefore you open yourself up to criticism, second-guessing your value, and wondering if it’s even worth it.
“When Kajabi customers call me up, they know what they want to do, or they know they need to do it… but they’re afraid,” says Meagan Blanchette, Kajabi University Curator. “I get to be somebody that helps them eliminate that fear and shows them the possibilities of what can be…”
Eliminating The Overwhelm
Kajabi isn’t just another software. We’re a full support solution that allows our users to get more out of life without being stuck with tech problems, billing issues, or strategy.
“People come into [starting an online business] a little overwhelmed. We’re able to reduce… if not eliminate… the overwhelm.”
We want all of our users to feel as if they are part of the Kajabi family. The feedback our customer experience team receives on a daily basis is overwhelmingly positive because our users feel like they’re being listened to and helped every step of the way. Our customer experience team is committed to solving the problems you face in your online business.
What Does Customer Experience Mean For You?
“Our sole focus is to be in alignment and help our customers succeed,” says Jared Loman. “We make every other company’s support look like child’s play.”
There’s no other support out there that truly cares about the success of their customers like Kajabi. Whether it’s a small tech problem that you need help with or an immediate emergency in the middle of the night, our customer support works around the clock to ensure you are getting the most out of your online business.